Question 1

How do I create an account?

Accepted Answer

You can create an account by going to the Shop and clicking on 'Account'. Fill in your details and your account will be active immediately. With an account you can track your orders and checkout faster.

Question 2

What payment methods do you accept?

Accepted Answer

We accept iDEAL, credit card (Visa, Mastercard, American Express), Bancontact, PayPal, Klarna and bank transfer. All payments are securely processed via Mollie.

Question 3

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order as long as it hasn't been shipped yet. Please contact us as soon as possible via chat or email hello@dappermotor.com. Custom products and made-to-order products unfortunately cannot be cancelled.

Question 4

What are the shipping costs?

Accepted Answer

Shipping to the Netherlands, Belgium and Germany is free for orders over €250. For all other countries, shipping is free for orders over €350. Below these thresholds, shipping costs are calculated based on weight, dimensions and destination (PostNL rates).

Question 5

How long does delivery take?

Accepted Answer

Standard delivery time is 3 to 5 business days. Orders placed before 15:00 are shipped the same day. Delivery times by region: Netherlands 1-2 business days, Belgium/Luxembourg 2-3 business days, Germany/France/rest of EU 3-5 business days, UK/Switzerland/Norway 5-7 business days, US/Canada/Australia/New Zealand 7-14 business days. Products that are out of stock will be ordered for you (7-14 business days). Made-to-order products have a delivery time of 18-30 business days. Merchandise (clothing) is produced on demand and shipped within 5-7 business days.

Question 6

Can I track my package?

Accepted Answer

Yes, once your order has been shipped you will receive an email with a track & trace code. With this you can track your package in real-time via the carrier's website.

Question 7

Which countries do you ship to?

Accepted Answer

We ship to 37 countries: Netherlands, Belgium, Germany, France, Austria, Italy, Spain, Portugal, Ireland, Luxembourg, Finland, Sweden, Denmark, Norway, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania, Greece, Switzerland, United Kingdom, Andorra, Liechtenstein, Monaco, San Marino, Vatican City, United States, Canada, Australia and New Zealand.

Question 8

What is your return policy?

Accepted Answer

You have 14 days to return from receipt of your order. Products must be returned unused and in original packaging. Custom products and merchandise (clothing) made specifically for you cannot be returned.

Question 9

How do I return a product?

Accepted Answer

First contact us via the chat on our website or send an email to hello@dappermotor.com with your order number. You will receive instructions for returning. Once we receive and check the product, we will refund the amount within 5 business days.

Question 10

Are returns free?

Accepted Answer

Return shipping costs are at the customer's expense, unless it concerns a warranty claim. In case of a warranty return, shipping costs will be reimbursed afterwards. Send us a message via chat or email hello@dappermotor.com to report your return.

Question 11

Is payment secure with you?

Accepted Answer

Yes, all payments are securely processed via Mollie, a certified Payment Service Provider. Your data is encrypted and we never store your payment details.

Question 12

Can I pay afterwards?

Accepted Answer

Yes, you can pay afterwards via Klarna. Choose Klarna at checkout and you will receive an invoice that you can pay within 14 days.

Question 13

Will I receive an invoice?

Accepted Answer

Yes, you will automatically receive an invoice by email after your order. B2B customers receive an invoice with VAT specification suitable for accounting.

Question 14

How do I become a B2B customer?

Accepted Answer

Contact us at hello@dappermotor.com with your company details and Chamber of Commerce number. We will review your application and activate your B2B account within 24 hours. You will then have access to exclusive B2B prices and volume discounts.

Question 15

What discounts apply for B2B?

Accepted Answer

B2B customers receive a standard percentage discount on all parts (excluding merchandise). Additionally, volume discounts apply for larger quantities. Contact us for your personal price list.

Question 16

Can I order on account?

Accepted Answer

Yes, after approval you can order on account as a B2B customer with a payment term of 14 or 30 days. Contact us to discuss this.

Question 17

How does the custom build process work?

Accepted Answer

It starts with a non-binding conversation where we discuss your wishes. Then we create a detailed plan and quote. After approval we start the build, during which you receive regular updates. The total lead time depends on the complexity, on average 3-6 months.

Question 18

What does a custom build cost?

Accepted Answer

The price varies greatly depending on your wishes. A subtle upgrade can start from a few thousand euros, while a full custom build can run into tens of thousands of euros. Request a non-binding quote for an accurate price indication.

Question 19

Do I get warranty on a custom build?

Accepted Answer

Yes, you get 2 years warranty on all work performed by us and mounted parts. This also applies to engine overhaul and other mechanical components.

Question 20

Can I have my own motorcycle converted?

Accepted Answer

Yes, we build based on your own motorcycle as well as with a donor selected by us. If your own motorcycle is used, we first assess the condition and discuss whether it is suitable for your plans.

Question 21

Are your products original BMW?

Accepted Answer

We sell both original BMW parts and high-quality aftermarket alternatives. Each product clearly indicates whether it is OEM (original) or aftermarket. Both are high quality and tested.

Question 22

How do I maintain my custom parts?

Accepted Answer

Aluminum parts can be polished with a special polish. Leather parts should be treated with leather grease or conditioner. Stainless steel parts are maintenance-free. We provide maintenance advice with each product.

Question 23

Do the parts fit my motorcycle?

Accepted Answer

Each product indicates which models and years it is suitable for. Not sure if a part fits? Send us a message via chat or email hello@dappermotor.com with your license plate or chassis number and we will help you.

Question 24

What is the quality of the merchandise?

Accepted Answer

Our merchandise is produced by Printful, a premium print-on-demand partner. We use high-quality materials: 100% cotton for shirts, embroidered logo on caps, and BPA-free material for water bottles.

Domandefrequenti

Ordini

Spedizione

Resi

Pagamento

Clienti B2B

Custom Builds

Prodotti

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Domandefrequenti

Ordini

Come creo un account?

Quali metodi di pagamento accettate?

Posso annullare il mio ordine?

Spedizione

Quali sono i costi di spedizione?

Quanto tempo impiega la consegna?

Posso tracciare il mio pacco?

In quali paesi spedite?

Resi

Qual è la vostra politica di reso?

Come restituisco un prodotto?

I resi sono gratuiti?

Pagamento

Il pagamento è sicuro da voi?

Posso pagare dopo?

Riceverò una fattura?

Clienti B2B

Come divento cliente B2B?

Quali sconti si applicano per il B2B?

Posso ordinare in conto?

Custom Builds

Come funziona il processo di custom build?

Quanto costa un custom build?

Ho la garanzia su un custom build?

Posso far trasformare la mia moto?

Prodotti

I vostri prodotti sono BMW originali?

Come mantengo i miei ricambi custom?

I ricambi sono compatibili con la mia moto?

Qual è la qualità del merchandise?

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