Privacy Policy

1. Introduction

Dapper Motor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dappermotor.com and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal information (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely via our payment providers)
• Communication preferences
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent on site)

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Providing customer support
• Sending order updates and service communications
• Marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment processors (iDEAL, Bancontact, Visa, Mastercard, PayPal)
• Shipping carriers for order delivery
• Service providers who assist our operations
• Legal authorities when required by law

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences and through the cookie banner on our website.

6. Analytics, Session Recordings & Heatmaps

We use a privacy-friendly analytics tool (Umami) that we host on our own servers in the European Union to measure site traffic. It sets no cookies, stores no personal identifiers and does not share data with third parties.

With your consent (the analytics option in our cookie banner), we additionally record a sample of visits to our shop pages as session replays and heatmaps: a reconstruction of clicks, scrolling and page interactions that helps us find and fix usability problems in our store and checkout. These recordings are limited by design:

• Everything you type (names, addresses, payment details) is masked and never recorded
• Recording only happens on shop pages and stops automatically after 5 minutes
• Recordings contain no cookies or persistent identifiers and stay on our own EU servers
• Recordings are automatically deleted after 14 days

You can withdraw your consent at any time via the cookie settings, which stops any future recording.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Order data is retained for 7 years for tax and accounting purposes. Session recordings are deleted after 14 days.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: